Arrangement Intelligence™
Enabling funeral home and preneed professionals to provide exceptional experiences for families
Capture the arrangement
In person, remote, or hybrid
-
Mobile app for iOS and Android
-
Laptop/tablet
-
Zoom, Teams, Google Meet
-
Task manager
-
Recap, audio recording, transcript
-
Automated obituary writer
-
Integrate with existing systems
What this means for your organization
Higher
Family Satisfaction Scores
Directors improve their craft and are there for the family every time.
Increased
ARPC
Less
Provide tailored service and merchandise offerings for each family.
Travel
Managers can provide feedback without needing to be in-person
Faster
Onboarding
New employees can quickly lead out effective and compassionate arrangements.
Insight and coaching built into every arrangement
Understand the insights
Trends across every location
-
Track trends across arrangements
-
Dashboards across organization
-
Benchmark by director, location, or team
-
Compare family satisfaction scores and ARPC to what was covered in arrangement
for
at-need
Improve your craft
Coaching built on real meetings
-
Tailored roleplays
-
Suggested manager 1:1 sessions
-
Learning journeys for new hires
-
Library of audio clips
-
Progress tracking over time
for
preneed
Insight and coaching built into every arrangement
Capture the arrangement
In person, remote, or hybrid
-
Mobile app for iOS and Android
-
Laptop/tablet
-
Zoom, Teams, Google Meet
-
Task manager
-
Recap, audio recording, transcript
-
Integrate with your CRM
Understand the insights
Trends across every location
-
Track trends across arrangements
-
Dashboards across organization
-
Benchmark by arranger, location, or team
-
Compare funded rates to what was covered in arrangement
Improve your craft
Coaching built on real meetings
-
Tailored roleplays
-
Suggested manager 1:1 sessions
-
Learning journeys for new hires
-
Library of audio clips
-
Progress tracking over time
What this means for your organization
Higher
Funded rates
Training every counselor toward the gold standard lifts conversion and funded rates consistently.
Faster
Ramp time
Less
New counselors are ready to provide a great experience to families sooner.
Travel
Remote meeting reviews and AI coaching reports reduce the need for in-person ride-alongs.
More
Time
Managers can spend more time coaching on actual needs.
Funeral Director & Family Service Counselor
Personalized feedback, built in.
Every arrangement becomes self-coaching opportunity. Task manager, summaries, family-specific follow-up, audio recording.
Manager
Unbiased coaching and feedback.
Pro-active coaching based on every arrangement.
Organizational Leadership
Trend analysis, standardized training, broad visibility
Across every location, every director, every arrangement.
What people are saying about Lighthouse...
"The ability to have visibility into the full arrangement after the fact and understand how I can improve has been a game-changer!"
- Funeral Director
"This is exactly the tool we need to give us visibility into arrangements and how we can improve as an organization"
- Training Manager
"I have a way to identify what makes my top performers great and share that with the rest of the team"
- Regional Director of Operations
"I used to spend hours doing roleplays with my new hires. This has dramatically cut down the amount of time it takes to get someone ready for their own arrangements"
- Funeral Home Manager